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Verenigingsadviseur
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Gymdocent – vervanging regio Utrecht, Rotterdam, Amsterdam en Den Haag
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Den Haag

Account Services Supervisor

Organisatie:
Under Armour
Plaats:
Amsterdam
Werkgebied:
Amsterdam
Branche:
Sportretail
Functiegroep:
Administratief medewerker
Opleidingsniveau:
MBO/HBO
Niveau:
Leidinggevend
Dienstverband:
Vast
Uren:
32 tot 40 uur
Einddatum Vacature:
15-12-2018

Account Services Supervisor

Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.

Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.

We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.

Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.

That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.

The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team!WILL YOU…PROTECT THIS HOUSE?!

SUMMARY:

Under Armour is seeking an Account Services Supervisor to work within the Amsterdam based team. You will connect with UA external and internal customers across several channels of communication: telephone, chat, and email. In this role you also will be the central point of contact for all our  Wholesale Customer Service teams within the regions and locally in Amsterdam to support them in managing our processes and hit our goals/KPIs that have been agreed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Represent the company and our customer service philosophy with the utmost integrity while delivering best in class customer service.
  • Perform order management functions:  Track and maintain orders and be accountable for all KPI’s with regards to your own order book. Actively problem solve for delayed product.
  • Ensure accurate and timely delivery of products to accounts.
  • Drive the relevant principles of Account Management relating to specific areas of product flow / logistics
  • Communicate proactively, professionally, efficiently and tactfully through verbal and written communication with customers, sales, logistics and all cross functional areas.
  • Assist with a variety of enquiries related to customer orders, product information, and company policies.
  • Run daily / weekly / monthly reports according to service level agreements.
  • Analysis of reports to support the business
  • Ensure a working knowledge of entire order cycle and have ability to identify any gaps or process improvement
  • Performs any new IT upgrades (SAP, B2B, WM, BI), new processes, new applications and/or scenarios.

QUALIFICATIONS AND COMPETENCIES:

  • CUSTOMER SERVICE: Enthusiastic, positive, professional and pro-active service minded attitude. Manages difficult or emotional customer situations.  Responds quickly to customer needs. 
  • RESULTS ORIENTED:  Motivated and driven to achieve team and personal goals
  • PROBLEM SOLVING:Solution oriented. Identifies and resolves problems in a timely manner.
  • INTERPERSONAL SKILLS:Focus on solving conflict not blaming.  Remains open to others’ ideas and flexible to change.
  • COMMUNICATION SKILLS: Excellent oral and written communication skills; Good listener.
  • GOOD ORGANIZATIONAL ABILITIES / PRIORITIZATION: Follows policies and procedures; Knows how to effectively priorities; Completes administrative tasks correctly and on time.   
  • MULTI-TASKING IN FAST PACED ENVIRONMENT: Ability to stay calm under pressure and handle multiple tasks
  • ABILITY TO WORK AS PART OF A TEAM:Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload.
  • ANALYTICAL / SYSTEM SKILLS:Ability to work with various systems / interpretation of data on reports

EDUCATION AND/OR EXPERIENCE

  • Experience: Vocational Degree (MBO) / or 2 years + customer service background, in a related industry (sports/lifestyle or fashion)
  • Passion for sports preferred
  • Computer skills:  Microsoft office and SAP preferred
  • Language skills:  Fluent English and Dutch speaking essential 

Under Armour is committed to providing equal employment opportunities to all qualified individuals without regard to race, ancestry, color, ethnic or national origin, citizenship, creed, sex, gender identity, gender expression, religion, language, age, history of conviction of criminal or summary conviction offence that is unrelated to the employment or to the intended employment of that individual, social condition, receipt of public assistance, political convictions or beliefs, physical or mental disability, handicap or the use of any means to palliate a handicap, marital status, sexual orientation, civil status, family status, pregnancy or any other characteristic protected by protected status.

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